FAQs
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For fine art: Shipping + handling costs are included in price, up to $50. Refunds may be issued should shipping + handling be less than $50 or the amount included in the purchase price. If shipping + handling exceeds $50, as with international or overseas shipments, an additional fee may apply.
Fine art requires extra care and attention when shipping. Order processing may take up to 2 weeks. Once painting has shipped, arrival time is estimated between 1-3 business days.
As a result, shipping costs for fine art will be charged via original purchase OR via an email invoice following your purchase. Thank you for your patience with shipping.
To keep costs as reasonable as possible, and to minimize our impact on the environment, we use recycled and repurposed packaging materials whenever possible, and we encourage our buyers to reuse or recycle shipping materials once their art has been unpacked.
For gift items such as t-shirts, mugs, and other print-on-demand items fulfilled by a third-party vendor: shipping rates have been worked into your purchase price. Items are fulfilled and shipped by a third-party vendor via Printful; contact hello@elleandwink.com with shipping questions
Please contact us with any questions.
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If a piece has arrived damaged, please email me within 7 days of its arrival. Include at least one photo of the damaged artwork and one photo of the damaged packaging. Once reviewed, I will pay to ship the painting back to me. Upon its arrival, I will refund the cost of the painting and any potential shipping charges.
Returns for reasons other than damage to the artwork will be considered only on a case-by-case basis.
Please contact Elle directly for any issues on third-party fulfillment returns before attempting a return (on mugs, t-shirts, etc).
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Not yet. Shipping internationally requires additional logistics (VAT, customs, etc) that frankly, my ADHD isn’t ready to tackle at this juncture. Running a small business as a one-femme force is a lot. I run on crip time as it is. I’ll get there, my international friends. I am just not there yet. Thank you for being patient. If you see a painting you want, please reach out.
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Art from 2020 is priced on the 2020 price matrix. Back then I was a full-time teacher doing art on the side.
In 2022, I gave myself a raise. My art is still priced on a formula that gives me fair, consistent pricing, but the prices are higher than what I used to charge. I have also updated my shipping policy from previous years and actually put it in writing. I was eating a lot of postage there for a while.
I believe that art is for everyone. If you see a piece you love, but you aren’t sure you can swing one big payment, please do contact me to set up a payment plan.
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Absolutely. Shoot me a message on Instagram, Facebook, or at hello@elleandwink.com and we will get you set up. Everyone deserves art, and I will do my best to make it accessible to you.